Terms of service

Welcome to Holistic Heritage. These Terms of Service ("Terms", "Agreement") govern your use of our website holisticheritage.ie and the purchase of our products. By accessing our site or purchasing from us, you agree to be bound by the following terms and conditions.

1. Use of Our Website

You must use our website in a lawful manner and for personal, non-commercial purposes. By using this site, you represent that you are at least the age of majority in your country of residence, or that you have given us your consent to allow any of your minor dependents to use this site.

2. Account Creation

You may create an account to streamline future purchases. You are responsible for keeping your login details secure. We reserve the right to suspend or terminate any account that is found to be misused or compromised.

3. Products and Information

We do our best to ensure all product information, descriptions, and images are accurate. However, we do not guarantee that all information is free of errors, current, or complete. Product availability and pricing are subject to change without notice.

4. Orders and Payments

All prices are listed in Euro (€), and payment is due at the time of order placement. We accept all major payment methods offered by Shopify. We reserve the right to refuse or cancel any order at our discretion, including for suspected fraud or product unavailability.

5. Shipping and Delivery

We currently ship to:

Ireland

Northern Ireland

Great Britain

Canada

United States

Shipping costs and estimated delivery times are displayed at checkout. International orders may be subject to additional customs fees or import duties, which are the buyer's responsibility.

6. Returns and Refunds

Please refer to our Returns & Refunds Policy for full details on eligibility, process, and conditions.

6a. Statutory Rights

Nothing in these Terms affects your statutory rights under Irish or EU consumer-protection law.

7. Intellectual Property

All content on this website—including but not limited to product images, text, graphics, branding, and layout—is the property of Holistic Heritage and protected by intellectual property laws. You may not reproduce, republish, or exploit any part of the site or its content without our express written consent.

8. Prohibited Uses

You are prohibited from using the site or its content:

  • For unlawful purposes

  • To solicit others to perform or participate in any unlawful acts

  • To violate international, national, or local laws and regulations

  • To infringe upon or violate our intellectual property rights

  • To transmit viruses or malicious code

  • To spam, phish, scrape, or harvest information

9. Limitation of Liability

To the fullest extent permitted by law, Holistic Heritage shall not be liable for any indirect, incidental, or consequential damages resulting from the use of our products or website. Our maximum liability to you for any claim shall not exceed the amount paid for the product in question. This limitation does not exclude liability for death or personal injury caused by our negligence, or for fraud or fraudulent misrepresentation.

10. Indemnification

You agree to indemnify, defend, and hold harmless Holistic Heritage and its affiliates from any claims, damages, costs, or expenses arising out of your misuse of the site, your violation of these Terms, or your infringement of any rights of a third party.

10a. Privacy

Your personal information is handled in accordance with our Privacy Policy, which explains how we collect, use, and share your data.

11. Governing Law

These Terms are governed by the laws of the Republic of Ireland. Any disputes arising shall be subject to the exclusive jurisdiction of the Irish courts.

12. Changes to Terms

We reserve the right to modify these Terms at any time. Changes will be effective immediately upon posting on our website. Continued use of our site or services after any such changes constitutes your acceptance of the new Terms.

13. Contact Us

For any questions regarding these Terms, please contact us at: hello@holisticheritage.ie

Effective Date: November 10, 2025